1. Information We Collect
We collect information to provide you with the best possible HVAC service and to improve our heating and cooling solutions for Charleston and Bluffton area families.
Personal Information: When you request our HVAC services, we collect your contact information, service address, and details about your heating and cooling needs.
Information we collect includes:
- Contact Information: Name, email address, phone number, and service address
- Service Details: HVAC system information, service history, and maintenance preferences
- Technical Data: IP address, browser type, device information for website optimization
- Communication Records: Service requests, customer support interactions, and feedback
- Billing Information: Payment details and transaction history for completed services
- Property Information: Home size, HVAC system details, and energy efficiency preferences
2. How We Use Your Information
We use your information to provide reliable HVAC services, schedule maintenance, and keep your family comfortable year-round.
We use your information to:
- Provide emergency HVAC repair, maintenance, and installation services
- Schedule service appointments and send appointment reminders
- Process payments for completed HVAC services
- Send important updates about your HVAC system and maintenance reminders
- Provide customer support and respond to service inquiries
- Improve our services based on customer feedback and service history
- Send seasonal maintenance reminders and energy-saving tips (with your consent)
Service Excellence: We use your service history to provide personalized HVAC maintenance recommendations and ensure consistent, high-quality service for your home.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We only share your information in limited circumstances to provide our HVAC services.
We may share your information with:
- Service Partners: Trusted HVAC equipment suppliers and parts vendors for warranty claims
- Payment Processors: Secure payment services to process transactions for completed work
- Emergency Services: In case of HVAC emergencies that may affect health or safety
- Legal Requirements: When required by law or to protect our rights and your safety
- Business Operations: With subcontractors who help provide HVAC services (under strict confidentiality)
Trusted Partners: All our service partners are licensed HVAC professionals and payment processors who maintain the same high standards of data protection we do.
4. Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access and ensure the confidentiality of your HVAC service records.
Our security measures include:
- Secure Storage: All customer records are stored in encrypted, password-protected systems
- Limited Access: Only authorized Elite HVAC Solutions team members can access customer information
- Secure Transmission: All online communications are encrypted with SSL technology
- Regular Updates: Our security systems are regularly updated to protect against new threats
- Physical Security: Paper records are stored in locked, secure locations at our office
- Employee Training: All team members are trained on proper data handling and privacy protection
Data Retention: We retain your service information only as long as necessary to provide ongoing HVAC services and comply with legal requirements. You can request deletion of your information at any time.
5. Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide easy ways for you to control your data.
Your rights include:
- Access: Request copies of your personal information and service records
- Correction: Update or correct any inaccurate information in your customer profile
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Service Records: Access your complete HVAC service history and maintenance records
- Communication Preferences: Opt out of marketing communications while maintaining service notifications
- Data Portability: Request your information in a commonly used format
Legal Compliance: We comply with applicable privacy laws including state privacy regulations. South Carolina residents may have additional rights under state law.
6. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your experience and help us understand how customers find and use our HVAC services.
Types of cookies we use:
- Essential Cookies: Required for our website to function properly and process service requests
- Analytics Cookies: Help us understand which pages are most helpful to customers
- Marketing Cookies: Used to show you relevant HVAC service information (with consent)
- Preference Cookies: Remember your settings and communication preferences
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
7. Third-Party Services
We work with trusted third-party services to provide the best HVAC experience, including scheduling, payment processing, and customer communications.
Service Partners: We only work with reputable companies that maintain strong privacy protections and are committed to protecting your information.
8. Children's Privacy
Our HVAC services are intended for property owners and adults. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website.
Notification: We will provide at least 30 days' notice for material changes to this policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.