1. Acceptance of Terms
By requesting or receiving HVAC services from Elite HVAC Solutions, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our services.
Agreement: These terms constitute a legal agreement between you and Elite HVAC Solutions LLC for all heating and cooling services provided.
These terms cover:
- Emergency HVAC repair and diagnostic services
- Preventive maintenance and tune-up services
- Complete HVAC system installation and replacement
- Indoor air quality and ductwork services
- Commercial HVAC services for small businesses
- Warranty services and follow-up support
2. Description of Services
Elite HVAC Solutions provides comprehensive heating, ventilation, and air conditioning services to residential and commercial customers in the Charleston and Bluffton areas.
Our services include:
- Emergency Repairs: 24/7 HVAC emergency service for heating and cooling system failures
- Preventive Maintenance: Seasonal tune-ups, filter replacement, and system optimization
- System Installation: Complete HVAC system design, installation, and commissioning
- Indoor Air Quality: Air purification, humidity control, and ventilation solutions
- Ductwork Services: Duct repair, replacement, sealing, and cleaning
- Commercial Services: Light commercial HVAC maintenance and repair
Service Areas: We proudly serve Charleston, Bluffton, Mount Pleasant, Summerville, Hilton Head, and surrounding Lowcountry communities.
3. Service Scheduling and Property Access
To provide HVAC services, we require reasonable access to your property and HVAC equipment. You agree to provide safe, unobstructed access to all relevant areas.
Scheduling requirements:
- Appointment Scheduling: Services are provided by appointment during regular business hours
- Emergency Services: 24/7 emergency service available for heating and cooling failures
- Property Access: Customer must provide safe access to HVAC equipment and work areas
- Rescheduling: 24-hour notice required for appointment changes or cancellations
- Preparation: Clear pathways to equipment and remove personal items from work areas
- Pets and Children: Secure pets and supervise children during service visits
Safety First: We reserve the right to postpone service if working conditions are unsafe or if access to equipment is restricted.
4. Pricing and Payment Terms
Our pricing is competitive and transparent. We provide upfront estimates for all non-emergency work and clearly communicate any additional costs before proceeding.
Payment terms:
- Free Estimates: No charge for estimates on installations and major repairs
- Diagnostic Fees: Service call fees may apply, credited toward completed repairs
- Upfront Pricing: All costs discussed and approved before work begins
- Payment Methods: Cash, check, and major credit cards accepted
- Payment Due: Payment due upon completion of service unless other arrangements are made
- Financing: Financing options available for qualifying customers on major installations
Emergency Service: Emergency service calls may incur additional fees due to after-hours or weekend scheduling.
5. Warranties and Guarantees
We stand behind our work with comprehensive warranties on labor and equipment. All manufacturer warranties are passed through to the customer.
Our Warranty Commitment: We guarantee the quality of our workmanship and will return to address any issues related to our service at no additional charge.
Warranty terms:
- Labor Warranty: 1-year warranty on all labor and installation work
- Parts Warranty: Manufacturer warranty on all parts and equipment installed
- System Installation: Comprehensive warranty on complete system installations
- Maintenance Services: 30-day warranty on tune-up and maintenance work
- Emergency Repairs: Same warranty terms apply to emergency service calls
- Warranty Service: Prompt response to warranty claims during business hours
Warranty Limitations: Warranties do not cover normal wear and tear, customer misuse, or damage from external factors such as power surges or flooding.
6. Customer Responsibilities
To ensure safe and effective service delivery, customers have certain responsibilities regarding system maintenance and property conditions.
Customer responsibilities include:
- System Maintenance: Regular filter changes and basic system care between service visits
- Clear Access: Maintain clear, safe access to HVAC equipment and electrical panels
- Accurate Information: Provide complete and accurate information about system problems
- Safety Compliance: Follow all safety recommendations and maintenance schedules
- Timely Communication: Promptly report system issues to prevent further damage
- Payment: Pay for services according to agreed terms and schedules
7. Liability and Insurance
Elite HVAC Solutions is fully licensed and insured. Our liability is limited to the direct cost of services provided, and we maintain comprehensive insurance coverage.
Insurance Coverage: We maintain general liability insurance, workers' compensation, and bonding to protect both our customers and our team.
Liability limitations:
- Service Liability: Our liability is limited to the cost of services provided
- Property Damage: We are responsible for damage directly caused by our negligence
- Consequential Damages: Not liable for indirect damages such as lost business or spoiled goods
- Pre-existing Conditions: Not responsible for pre-existing system or property issues
- Acts of Nature: Not liable for damage from weather, power surges, or natural disasters
8. Cancellation and Rescheduling
We understand that schedules change. We ask for reasonable notice when canceling or rescheduling appointments to ensure efficient service delivery.
Cancellation policy:
- Standard Appointments: 24-hour notice required for cancellation or rescheduling
- Same-Day Cancellation: Service call fee may apply for same-day cancellations
- No-Show Policy: Service call fee charged for missed appointments without notice
- Rescheduling: We will accommodate rescheduling requests whenever possible
- Emergency Calls: Emergency service cannot be canceled once technician is dispatched
Weather Delays: Service may be delayed or rescheduled due to severe weather conditions for safety reasons.
9. Dispute Resolution
We are committed to customer satisfaction and will work diligently to resolve any service issues or disputes through direct communication.
Resolution process:
- Direct Communication: Contact us immediately with any service concerns
- Service Manager Review: All complaints reviewed by our service manager
- Corrective Action: We will take appropriate action to resolve legitimate service issues
- Documentation: All complaints and resolutions documented for quality improvement
Governing Law: These terms are governed by the laws of South Carolina and any disputes will be resolved in Charleston County courts.
10. Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements. Updated terms will be posted on our website.
Notification: Significant changes to our terms will be communicated via email to existing customers.
11. Contact Information
If you have any questions about these Terms of Service or need to discuss our HVAC services, please contact us through the following channels: